Wearing a Mask

Please ensure you wear a mask when you shop.

The safety of our customers, retailers and staff continue to be our priority.

In line with NSW Government requirements, all customers, retailers and staff must wear a face mask that covers their mouth and nose whilst inside the shopping centre.

When wearing a face mask, it is important to use it properly by:
- Washing or sanitising your hands before putting it on or taking it off
- Ensuring the mask covers your nose and mouth and fits snugly under your chin, over the bridge of your nose and against the sides of your face
- Refraining from touching the front of your mask while wearing or removing it
- Not allowing the mask to hang around your neck or under your nose
- Not reusing single-use masks; wash and dry reusable masks after use and store in a clean, dry place.

The public health order includes a number of excuses for not wearing or removing a mask under certain circumstances.

You are not required to wear a mask if you:
- Are a child aged 12 or under
- Have a physical or mental health illness or condition, or disability, that makes wearing a mask unsuitable (for example, a skin condition, an intellectual disability, autism or trauma).

You may remove your mask when you are:
- Eating or drinking
- Communicating with another person who is deaf or hard of hearing
- At work and the nature of your work makes wearing a face mask a risk to your or another person’s health and safety means clear enunciation or visibility of your mouth is essential
- Asked to remove your mask for identity purposes.

You may also remove your mask for the proper provision of goods or services, for example, if you are having a facial or beard trim. 

Source: https://www.nsw.gov.au/covid-19/what-you-can-and-cant-do-under-rules/greater-sydney

Frequently Asked Questions

Question: Do I need to wear a mask even if I am in the outdoor parts of the shopping centre and streetscapes? 
Answer: Yes, these areas are all classified as the shopping centre, and as such masks need to be worn unless you classify for any of the NSW Government exemptions not to wear a mask.


Question: Do I need to wear a mask in the Food Terrace?
Answer: Yes, masks need to be worn in the Food Terrace at all times unless you are eating or drinking or classify for any of the NSW Government exemptions not to wear a mask.


Question: Why do I need to wear a face mask?
Answer: You must wear a fitted face mask covering your nose and mouth when you are in the shopping centre, unless you have a reason that fits within the NSW Government exemptions .

Wearing a face mask helps keep you and others safe. Face masks help stop droplets spreading when someone speaks, laughs, coughs, or sneezes, including someone who has coronavirus (COVID-19) but feels well.

The best way to protect other people against coronavirus (COVID-19) is keeping 1.5 metres apart, wash your hands often, and cough or sneeze into your elbow or tissue. Face masks are an additional protective physical barrier to protect you and your loved ones.

For more information please visit https://www.nsw.gov.au/covid-19/what-you-can-and-cant-do-under-rules/greater-sydney


Question: Can I still get a facial or other treatments?
Answer: Yes, exemptions apply. You may remove your mask for the proper provision of goods or services, for example, if you are having a facial or beard trim. For more information please visit https://www.nsw.gov.au/covid-19/what-you-can-and-cant-do-under-rules/greater-sydney


Question: Will wearing a face covering be a condition of entry into a shopping centre that the centre will enforce?
Answer: We will continue to be guided by NSW Health advice, the enforcement of wearing masks is a matter for the appropriate authorities. We will, however, take reasonable steps to actively remind and encourage everyone that is within the centre to wear a mask unless they classify for a NSW Government exemption.

Opening hours
REGULAR TRADING HOURS
Mon - 9am - 6pm
Tue - 9am - 6pm
Wed - 9am - 6pm
Thu - 9am - 9pm
Fri - 9am - 6pm
Sat - 9am - 6pm
Sun - 10am - 5pm
Location
Rouse Hill Town Centre
Cnr Windsor Road and White Hart Drive
Rouse Hill NSW 2155
Phone: 02 9421 2300